1. ACCEPTANCE OF THE GENERAL CONTRACTING CONDITIONS
The general conditions of use and sale described below (hereinafter General Conditions), govern the contractual relations between every buyer on the TIENDA.CESARNIETO.COM website (hereinafter referred to as “Client”) and the company CESAR NIETO GROUP S.L. (with CIF: B37417714), owner of the website TIENDA.CESARNIETO.COM (hereinafter referred to as “WEB”).
These General Conditions are the only ones applicable and replace any other general condition, except in the case of prior, express and written cancellation. Occasionally an article of the same may be modified, so it is advisable that these be read and accepted with each purchase. These modifications will be in force as of their publication on the Internet and may not be applied to previously concluded contracts.
Each purchase on the WEB is governed by the general conditions applicable on the date of the order. To place an order, the general conditions of sale must be accepted without reservation after having read them. Without prejudice to the fact that the company requires the express acceptance of these general conditions during the purchase process, the fact of completing all the necessary steps to place an order also implies acceptance of these general conditions. If a condition were to be lacking, it would be considered regulated by the uses and customs in force in the distance selling sector according to the rules of the professional code of the Distance Selling Association.
CESAR NIETO GROUP S.L., reserves the right to reject any of the orders that may be created, with the immediate refund of the amount thereof.
2.1. Information about the Products
Both the literature of the descriptions and the illustrative photographs of the products are merely informative, not contractual. Only the declared weight and content being contractual.
2.2. Information about the weights.
It is impossible to produce pork products of an exact weight. The weights offered for each product are approximate, only guaranteeing that the actual weight will be between the minimum and maximum indicated with a possible margin of error:
The published weights are the statistical central weights of those ranges.
All products carry the recommendation on the expiration date: the moment when quality begins to decline significantly, although the product is still edible. The WEB is not responsible for the consequences of its consumption after that date, which will be 15 days for the refrigerated product and 1 year for the frozen and cured product.
3. PRICES AND QUANTITIES
The sale prices indicated on the WEB are shown in euros with VAT included. We reserve the right to modify our prices at any time and we promise to apply the current rates indicated on the WEBSITE at the time of confirmation of your order.
ll orders placed on this WEB will be sent together with their corresponding delivery note. The corresponding invoice will be sent at the time of payment, confirmed by e-mail, and at any time after confirming your purchase, a copy may be requested by mail. Keep in mind that the data provided at the time of purchase will be those that are detailed in the invoice, and no change can be made after its issuance. In the case of companies, it is important that you put in your boxes the CIF as well as the address and the correct company name. For natural persons, the completion of the DNI is essential..
The personal data that the Customer must provide us is essential for sending orders and drafting invoices. In particular, it is understood that access to the purchase is only allowed to persons of legal age by legal imperative, and this will be confirmed by the Client when entering the date of birth together with their data. The absence or lack of veracity of these data will lead to an automatic cancellation of the orders.
5. LOCATIONS, DELIVERY TIMES AND SHIPPING COSTS
SEE Transportation section of this website: https://tienda.cesarnieto.com/transporte/
DUE TO THE INCIDENCE OF COVID-19 ON CARRIERS, THE EXPECTED DELIVERY TIMES MAY BE DELAYED DEPENDING ON DESTINATIONS.
6. RIGHT OF WITHDRAWAL
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the Client has the right to withdraw of the contract without the need for any justification, a right that must be exercised within a maximum period of 72 hours from the delivery date. However, given the nature of the products, the exercise of the right of withdrawal will be conditional on the product being returned to the WEBSITE with the packaging and all the seals in perfect condition. In case of exercise of the right of withdrawal, the Customer will be reimbursed the full price of the product, with the costs of returning the product at the Customer’s expense. To exercise the right of withdrawal, the Client must contact the WEB through the following email: email@example.com, where they will indicate the steps to follow..
If, once the product has been delivered, the Customer considers that the product in question does not meet the quality conditions necessary for consumption, he or she must send us an email describing the complaint and attaching a photo of the claimed product no later than 72 hours after receipt.
Regarding the possible problems in the product produced by the handling of the transport agency, they will have to be made known to the carrier and the company at the same time the order is received, proceeding to return it at that same moment. .
Within five days you will receive a response to your claim accepting it totally or partially with the adequate justification, and it will be offered from the replacement of the merchandise with shipping costs at our expense to a repair system or even the full refund of your money in the same account or card that you used for the payment. In the latter case, you must return the merchandise. The refund of the amount will take place once the shipment has been received and its content verified, all within 5 days. Given the nutritional characteristics of the product, returns that have not been preceded by a notification email and confirmed by our customer service department will not be accepted (customer service hours on weekdays 9: 00-14: 00/15: 30-18: 30).
8. SECURE CONNECTION
We protect your data with SSL, the acronym that responds to the terms in English (Secure Socket Layer), which is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, it is fully encrypted or encrypted.
9. APPLICABLE LAW AND JURISDICTION
For the solution of any conflict that may arise as a result of this contract between the Client and the WEB, both parties expressly waive their own jurisdiction, and submit to the jurisdiction of the Courts of Salamanca and their hierarchical superiors.